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Reality of Digital Banking vs Human Interaction

In today’s world, customers have come to expect a digital experience from their financial institution. Financial processes are no longer pen and paper. It’s digital signatures, loan status portals and affordability calculators. It’s no longer whether customers want digital tools. It’s a matter of when and how.

Is human interaction still needed with the advancement of the digital banking experience?

The answer is yes.

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2020-07-09T13:15:36-06:00