REAL Customer Service 4 – Diagnosing Customer Needs
Course Description
Ask questions. Listen. Confirm your understanding. Get savvy about these essential skills, and discover how they can help you better meet customers’ needs and ensure their satisfaction.
60 Minutes
Series: REAL Customer Service
Roles: Asset Management, Board of Directors, Commercial, Compliance - External Audit, Compliance - Internal Audit, Human Resources, Mortgage Professionals, Operations & IT, Retail, Wholesale Banking
Course Format: Online Self-Paced
Package: Breakthrough, Non-Bank Complete