Customer service is about providing value to your customers throughout their entire experience with your institution. This Customer Service series will train your employees on customer service best practices to help you retain your customers, control customer frustration, respond to inquiries more efficiently, and increase your institution’s overall customer satisfaction.

The Fundamentals of Commercial Real Estate Lending provides bankers with a basic understanding of commercial real estate lending concepts and techniques. Designed for banking professionals who need to understand the basic concepts of commercial real estate lending, this program is comprised of 5 different courses and a final assessment to test proficiency. There is also a case study to help students apply the concepts learned in a meaningful way.

The Deposit Compliance Series will equip your deposit staff and management with the tools to understand and execute their tasks within the organization. This series includes accredited courses*.