Gaming

Gaming

Digitize manual onboarding and training

Our lifecycle management systems simplify your business activities for managing multiple groups and diverse priorities.

At OnCourse Learning, we specialize in the tribal and commercial gaming industries. Whether you're a regulated or non-regulated enterprise, we know there's no one size fits all when it comes to designing and implementing onboarding, training and compliance programs for your properties.

That's why when you partner with OnCourse Learning, you're never on your own. You'll work closely with a dedicated service and support team including your account executive, a customer care representative, technical support professionals and administrative trainers. Together, they will set up your unique learning management system, courses, custom content creation and uploading, as well as the creation of various learning tracks.

Plus, our subject matter experts are readily at your side. We'll perform individual and department assessments, conduct risk audits, write and edit courses and provide ongoing guidance for best practices used for training and compliance programs. And as your e-learning strategy evolves, we'll ensure we collaborate with you every step of the way to understand your unique needs and help you take your learning program to the next level.

Regulatory Compliance

Ensure your employees are knowledgeable and trained on federal and state laws. Our industry-specific training gives your employees a clear, tactical understanding of the laws and regulations so they stay in compliance — and your business remains protected. Choose from courses created specifically for the tribal and commercial gaming industries, including:

  • SAR incident reporting for the gaming industry
  • Transaction reporting for the gaming industry
  • AML for customer service representatives
  • Customer Information Security Awareness (CISA) series

Professional Development

Raise the bar in your organization with on-target professional development training to enhance communication and build teamwork. Our courses teach your employees how to improve performance in their current position, prepare them for future roles — and give them practical learning applications to provide outstanding customer service. Our popular professional development topics include:

  • General IT
  • Microsoft Office series
  • Leadership
  • Diversity and inclusion
  • Customer service

"The gaming and hospitality industry is dynamic and not a one-size-fits-all approach for learning management solutions. I am excited about the opportunity to partner with OnCourse Learning."

Kim McCabe, CPA, CAMS

"The OnCourse learning solution gives the Commission the ability to develop customized courses and access mandated specialized courses. The online system ensures staff can complete courses during times that work for them."

Rincon Band of Luiseno Indians

"Partnering with Oncourse Learning allows Bo-Co-Pa to expand its training platform as well as offer customized training solutions to the Tribes via the OnCourse learning management platform and our professional services.”

Bo-Co-Pa & Associates, LLC

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