Frequently Asked Questions

Pre-Course Questions In-Course Questions Post-Course Questions

Pre-Course Questions

What are the Facts about Mortgage Loan Originators?

The career can be very rewarding for starters. Check out our Mortgage Information Center to learn more about a day in the life of a MLO and Mortgage Continuing Education (CE) Frequently Asked Questions.

The average annual wage (2017): $77,920
* Source: U.S. Bureau of Labor Statistics

What are the requirements to get NMLS-licensed in my state?

Begin exploring your State Licensing requirements for a new or multi-state license.
For NMLS related questions, please check out the NMLS official FAQ on their website.

How can OnCourse Learning mortgage products help me?

OnCourse Learning provides quality and convenient online courses, as well as live courses and webinars to help make the learning and pre-licensing process as easy as possible!

Online Self-Paced CE courses are self-taught and can be completed entirely at your own pace!  Online Instructor-Led (OIL) Pre-Licensing courses are offered multiple times a week and completed as a cohort.

 We offer our customers 5 main product categories: 

Each product category is relevant and valuable to professionals like you in the Mortgage industry, depending on what stage you’re at in your career.  See what customers are saying!

Who are your instructors?

Our 16 course instructors teaching live and webinar classes are experts in their field and average 20+ years of experience.

View Instuctor Bios

Who do I contact for customer support/sales questions?

Sales

For Mortgage Sales, please submit a Help Ticket or contact our Sales Department:

Phone: (866)-512-9888 (follow prompt for Sales)

Hours: Monday – Friday 8:30AM – 6PM EST

Are there any technical requirements to take a course/class?

After you create an account online and register for a course, the following will serve you the best experience:

  • Internet Access
  • Internet Browser, such as Chrome, with Flash and Java Script capabilities
Please note, in its Functional Specifications for All NMLS Approved Courses, the NMLS includes the following language regarding mobile devices: “NMLS approves online courses for consumption on desktop and laptop computers. NMLS has not established technical requirements for, and has not approved courses for use on, small hand-held electronic devices such as the iPad, iPhone, tablets, phablets, smart phones, etc.”

 

What is Your privacy policy?

Please review our list of policies.

What is Your refund policy?

Please review our refund policy.

In-Course Questions

What is BioSig?

BioSig is mandated for all online continuing education courses for all states. Please make sure that all your information in your profile is up to date and matches your NMLS profile (including first, middle, and last name).
We recommend writing down your BioSig password as you will need to draw it each time you log into your course. Students are not required to do BioSig for every module (the number of check-ins depends on number of course hours).

How do I reset my BioSig password?

If you need a password reset, fail your BioSig three times. A password reset code will be sent to your e-mail. You will need to input this 5-digit pin to create a new password.

Why do course modules contain timers?

Making sure a student remains engaged with the content for the duration of any pre-licensing or continuing education course is a requirement of the SAFE Act. As such, NMLS requires that timers be integrated to ensure that student engagement takes place.

What is “Error 400”?

An older version of our website is currently downloaded on your browser and the page will not load properly. You will need to clear your cookies and cache in order to resolve this issue. You can clear this data by pressing Control+Shift+Delete at the same time while your browser is open and the "Clear Browsing Data" prompt will show up. Make sure that the first three options are checked and press "Clear Data". Make sure to reload the page once you have cleared your cache.

How do I learn more about the course curriculums?

If you have any content-related questions, such as needing a further explanation on a topic or inaccuracies with our content, please email us at mortgageinstructor@oncourselearning.com. Please note that instructors only respond to emails and do not have an extension to call into.

How do I access my Prep xL account?

If you have purchased a package with PrepXL material, please note that the material is just practice and does not count towards any state requirements. You can access this training by going to https://prepxl.oncourselearning.com/. Your login information may be different from your OnCourse Learning training. Please give us a call at 1-888-801-1900 for a password reset.

How do I access a webinar course I signed up for?

If you are taking a webinar course, you can expect all information to be sent to your email the business day prior to the webinar. Make sure to check your junk and spam folders from the email webinar@trainingpro.com. You will log into your webinar by clicking on the attendee.gototraining.com link that is in the email. Please note per NMLS compliance that you cannot access this training on a mobile device (tablet or phone).

Who do I contact for customer support/sales questions?

Sales

For Mortgage Sales, please submit a Help Ticket or contact our Sales Department:

Phone: (866)-512-9888 (follow prompt for Sales)

Hours: Monday – Friday 8:30AM – 6PM EST

Are there any technical requirements to take a course/class?

After you create an account online and register for a course, the following will serve you the best experience:

  • Internet Access
  • Internet Browser, such as Chrome, with Flash and Java Script capabilities
Please note, in its Functional Specifications for All NMLS Approved Courses, the NMLS includes the following language regarding mobile devices: “NMLS approves online courses for consumption on desktop and laptop computers. NMLS has not established technical requirements for, and has not approved courses for use on, small hand-held electronic devices such as the iPad, iPhone, tablets, phablets, smart phones, etc. Courses are not to be marketed that they are approved for taking on such devices other than a desktop or laptop computer.”

 

What is your privacy policy?

Please review our list of policies.

What is Your refund policy?

Please review our refund policy.

Post-Course Questions

When can I expect my course to be reported to NMLS?

Once you have completed your OnCourse Learning courses please allow up to seven days for your completion to be automatically reported to the NMLS. Our typical completion reporting turn-around time is about 24-48 hours after completion.

What are the next steps after completing my pre-license course?

To complete your pre-licensing requirements after you have completed your courses, please make sure to enroll in your in-person National Mortgage Test. All information about the in-person test can be located under the following link:

Learn More

What are the requirements to get NMLS-licensed in my state?

Begin exploring your State Licensing requirements for a new or multi-state license.

 

For NMLS related questions, please check out the NMLS official FAQ on their website.

 

Who do I contact for customer support/sales questions?

Sales

For Mortgage Sales, please submit a Help Ticket or contact our Sales Department:

Phone: (866)-512-9888 (follow prompt for Sales)

Hours: Monday – Friday 8:30AM – 6PM EST

What is your privacy policy?

Please review our list of policies.

What is Your refund policy?

Please review our refund policy.

We’re passionate about connecting students with the solutions they need — at any career stage.

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