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Frequently Asked Questions

What can I expect from a 20 Hour SAFE course?
How do I reset my BioSig password?
When can I expect my course to be reported to NMLS?
I'm having trouble accessing my course. What are some troubleshooting tips?
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What is OnCourse Rewards?
Who can participate in OnCourse Rewards?
How do I enroll in OnCourse Rewards?
How can I earn reward points?
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How do I use Prep xL to study for the SAFE MLO exam?
What is Prep xL?
How do I reset my Prep xL password?
Who do I contact if I have Prep xL content questions?
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What does online self-paced (or OSP) mean and how does it differ from the online self-paced video (or Video CE) format?
Are the online instructor-led (OIL) courses live or recorded?
How do I know when to be online for my online instructor-led course?
What does online instructor-led (or OIL) mean?
What does online self-paced (or OSP) mean and how does it differ from the online self-paced video (or Video CE) format?
If I am looking to get my MLO license, do I need both the pre-licensing course AND the Prep xL package?
What are the requirements to get NMLS-licensed in my state?
What courses does OnCourse Learning provide?
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How long will I have access to the pre-licensing course that I purchased?
When does my continuing education (CE) expire?
Who do I contact for customer service or sales questions?
Are there any technical requirements to take a course/class?
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Post-Course
How long will I have access to the pre-licensing course that I purchased?
What are the requirements to get NMLS-licensed in my state?
Who do I contact for customer service or sales questions?
When can I expect my course to be reported to NMLS?
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What should I do if I’m having trouble logging in to my account?
What is your privacy policy?
What is your refund policy?
What is your webinar policy?