Pre-Course Questions

What does online self-paced (or OSP) mean and how does it differ from the online self-paced video (or Video CE) format?

Online self-paced course formats are text-based and allow you to read at your own pace. Each page within the course has a timer on it. Once the time elapses on each page, you may proceed to the next page. Each online self-paced course...

If I am looking to get my MLO license, do I need both the pre-licensing course AND the Prep xL package?

Exam Prep xL is an optional study tool designed to help you prepare to pass the NMLS exam. It is not a required course.

What are the requirements to get NMLS-licensed in my state?

Students must complete a minimum of 20 hours of mandatory new license education before taking the NMLS exam. Each state has different requirements, so be sure to review the state...

What courses does OnCourse Learning provide?

OnCourse Learning offers the necessary courses to help you obtain your MLO license, stay licensed, and grow in your mortgage career. Learn more about our course categories:

How do I access a webinar course I signed up for?

If you are taking a webinar course, you can expect all information (including the webinar link, your Rules of Conduct, and course PDF documents) to be sent to your email the business day prior to the webinar. Make sure to check your junk and spam folders...

When does my continuing education (CE) expire?

NMLS requirements specify that in order to maintain licensure, the deadline to complete CE coursework is December 31st of each year, regardless of the date of course purchase. If the December 31 deadline is missed, students will be required to purchase...

Who do I contact for customer service or sales questions?

SalesFor Mortgage Sales, please submit a Help Ticket or contact our Sales Department:Phone: (866)-512-9888 (...

Are there any technical requirements to take a course/class?

In order to access your courses, you will need to have internet access. OnCourse Learning supports the following mainstream browsers and versions currently supported by each of the providers listed. Google Chrome Microsoft Edge Safari Please ...

Can I take my credited courses on a phone or tablet?

NMLS approves online courses for consumption on desktop and laptop computers. NMLS has not established technical requirements for, and has not approved courses for use on, small hand-held electronic devices such as the iPad, iPhone, tablets, phablets...

How do I use a partner code to log in?

If your organization has partnered with OnCourse Learning for discounted mortgage training, you should have been given a partner code that provides access to these discounted courses. This partner code is unique to your organization. If you do not know...

What can I expect from a 20 Hour SAFE course?

The 20 hour SAFE is an online course that requires completing all of the readings, assignments, quizzes, and final exam within 7 or 14 days. Online Instructor-led course formats For online instructor-led 20 hour courses, the instructor...

Are the online instructor-led (OIL) courses live or recorded?

The instructor is not live on camera, nor is the course content recorded. Instructors are available virtually to assist students throughout the course (during scheduled session timeframes). The online instructor-led courses are designed to allow a student...

How do I know when to be online for my online instructor-led course?

You should log into your course on day 1 to receive instructions on your course and to view the course schedule. The course is then available to you 24 hours a day between the start date and end date. You must complete your course within the start date...

How do I obtain an NMLS number?

In order for OnCourse Learning to report your completion to the Nationwide Multistate Licensing System (NMLS), we will need to have your NMLS number on your account. The NMLS website has instructions on

How do I get my $50 MLO Test Ready rebate?

Get rewarded for sharing your NMLS test results with us. How it works Email a picture of your NMLS test results page to mortgagesales@oncourselearning.com with "MLO Test Ready" as the email subject line. We will fulfill your rebate...

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