Pre-Course Questions

What are the requirements to get NMLS-licensed in my state?

Students must complete a minimum of 20 hours of mandatory new license education before taking the NMLS exam. Each state has different requirements, so be sure to review the state mortgage license requirements specific to the states you wish...

What courses does OnCourse Learning provide?

OnCourse Learning offers the necessary courses to help you obtain your MLO license, stay licensed, and grow in your mortgage career. Learn more about our course categories: New Licensing Exam Preparation Continuing Education (CE) Late CE Professional...

How do I access a webinar course I signed up for?

If you are taking a webinar course, you can expect all information (including the webinar link, your Rules of Conduct, and course PDF documents) to be sent to your email the business day prior to the webinar. Make sure to check your junk and spam folders...

When does my continuing education (CE) expire?

NMLS requirements specify that in order to maintain licensure, the deadline to complete CE coursework is December 31st of each year, regardless of the date of course purchase. If the December 31 deadline is missed, students will be required to take&nbsp...

Who do I contact for customer service or sales questions?

SalesFor Mortgage Sales, please submit a Help Ticket or contact our Sales Department:Phone: (866)-512-9888 (follow prompt for Sales)Hours: Monday – Friday 8:30AM – 6PM EST Customer ServiceFor Customer Service, please submit a Help Ticket...

Are there any technical requirements to take a course/class?

In order to access your courses, you will need to have internet access. OnCourse Learning supports the following mainstream browsers and versions currently supported by each of the providers listed. Google Chrome Microsoft Edge Microsoft Internet...

Can I take my credited courses on a phone or tablet?

NMLS approves online courses for consumption on desktop and laptop computers. NMLS has not established technical requirements for, and has not approved courses for use on, small hand-held electronic devices such as the iPad, iPhone, tablets, phablets...

How do I use a partner code to log in?

Your company may provide a partner code that can provide a discount to your purchase. If you do not know your partner code, please contact your licensing team for this information. This partner code also creates your account under your company’s specific...

What can I expect from a 20 Hour SAFE course?

The 20 hour SAFE is an online course that requires completing all of the readings, assignments, quizzes, and final exam within 7 or 14 days. The instructor is virtual, and will be available throughout the entire session to provide assistance should you...

Are the online instructor-led (OIL) courses live or recorded?

The instructor is not live on camera, nor is the course content recorded. Instructors are available virtually to assist students throughout the course (during scheduled session timeframes). The online instructor-led courses are designed to allow a student...

How do I know when to be online for my online instructor-led course?

You should log into your course on day 1 to receive instructions on your course and to view the course schedule. The course is then available to you 24 hours a day between the start date and end date. You must complete your course within the start date...

How do I obtain an NMLS number?

In order for OnCourse Learning to report your completion to the Nationwide Multistate Licensing System (NMLS), we will need to have your NMLS number on your account. The NMLS website has instructions on how to obtain an NMLS number. The NMLS can also...

What is the difference between online self-paced and online self-paced video?

Online self-paced is a text based course that you in essence read at your own pace. Online self-paced video is the same content but in a video format (an instructor talks through the content).

If I am looking to get my MLO license, do I need both the pre-licensing course AND the Prep xL package?

Exam Prep xL is an optional study tool designed to help you prepare to pass the NMLS exam. It is not a required course.

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